Business Name: flex27
Address: unit 2 old station Yard Norwich Road, Cromer
NR27 0HF
Email: flex27gymfitness@gmail.com
Phone: 07500554913
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1. Introduction
Flex27 gym&fitness we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our gym facilities, website, or services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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2. Information We Collect
We may collect and process the following types of personal data.
Personal Identification Information
- Full name
- Date of birth
- Address
- Email address
- Phone number
Membership Information
- Membership ID
- Payment details (processed through secure payment providers)
- Membership history
- Class bookings and attendance
Health Information
Where relevant and voluntarily provided:
- Fitness goals
- Health conditions relevant to exercise
- Injury history
Technical Information
If you use our website:
- IP address
- Browser type and version
- Cookies and usage data
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3. How We Use Your Information
We use your personal data to:
- Manage your gym membership
- Process payments and subscriptions
- Provide gym services
- Ensure your health and safety while using our facilities
- Communicate with you regarding bookings, membership, or updates
- Improve our services and facilities
- Comply with legal obligations
Where required, we rely on the following legal bases for processing:
- Performance of a contract
- Legal obligations
- Legitimate interests
- Consent (for marketing communications)
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4. Marketing Communications
With your consent, we may send you:
- Promotions and offers
- Gym updates and newsletters
- Events or new class announcements
You can opt out at any time by:
- Clicking the unsubscribe link in emails, or
- Contacting us at via social media or contact
- 07 500 554913
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5. Sharing Your Data
We may share your data with trusted third parties where necessary, including:
- Payment processors
- Membership management software providers
- IT and website service providers
- Professional advisers such as accountants or legal advisers
We ensure any third parties handle your data securely and in accordance with applicable data protection laws.
We do not sell your personal data.
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6. Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal data from:
- Unauthorised access
- Loss or destruction
- Misuse or alteration
Your data will only be stored for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements.
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7. CCTV
Our gym premises use CCTV for:
- Security
- Crime prevention
- Safety of members and staff
CCTV footage is stored securely and retained only for a limited period unless required for investigation.
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8. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Object to certain types of processing
- Request transfer of your data to another service provider
To exercise your rights, please contact us on 07500554913
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9. Cookies
Our website may use cookies to improve user experience and analyse website traffic. You can control cookies through your browser settings.
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10. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can attempt to resolve the issue.
You also have the right to lodge a complaint with the UK supervisory authority for data protection issues, the Information Commissioner’s Office (ICO).
Website: https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fico.org.uk&c=E,1,T31QJvUsljBufpZwEsyxCKXw4g_dU-My5Q3a6iLDYY0lI3bd0Om-v4USdLXiM0RPv59UqPAQRZf0zCh5frHAKxc15dC-plY1EFirHd9Mi2OCSGdPcIL7XHAX&typo=1
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11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to members.